3S Automotive Executive (Diploma Level)

The business policy of all the automotive industries is now geared toward the 3S concept of operation which emphasize in achieving the highest customer satisfaction.

The 3S concept provides sales, service and spare parts under one roof thereby allowing walk-in customers to view new products and also to peruse the after- sales facilities offered while waiting for their cars being serviced or repaired.

The 3S concept of operation no doubt improves services to the existing and future customers by providing a customer friendly one-stop center. However, this 3S concept is at this time NOT complemented by the existing automotive training centers in Malaysia. These training centers only train mechanics to repair cars, but not mechanics that can also service the customers at the counter, giving good advice on preventive car maintenance packages to customers, able to manage the workshop day to day operation, able to manage and control the flow of spare parts and has the knowledge of car sales.

In view of this, Times Academy and City & Guilds of London Institute have customized an automotive training program based on the 3S concept of operation to meet the need of the automotive industries. All mechanics train under this program will be able to do the job of the service advisor at the counter, the job of the service manager and the job of the parts and warehousing controller besides repairing cars. Thus, no one in the workshop is indispensable! The customer- driven 3S concept will not be interrupted just because the service advisor, service manager or the part controller is on emergency leave or medical leave. Any mechanic can take over the job of each other at any time given. Students who have gone through this training program successfully will be awarded a diploma from the City & Guilds of London Institute which is internationally recognized. Times Academy is holding the international right of this 3S training program.

Entrance Requirement: SKM Level 3 in Automotive or Equivalent

Course Duration: 8 months fulltime

Course Content:

1. Perform periodic maintenance (Manufacturing standard)
   • Gather vehicle general information
   • Ensure job safety
   • Produce job quality
   • Understand the service literature
   • Use tools & measurements in correct method
   • Perform periodic maintenance (PMSS) with lubrication products
    

2. Familiarized engine management (PGM-F1)
   • Understand system construction and function of PGM-F1
   • Carry out maintenance & inspection
   • Understand PGM-F1 wiring circuit & system
   • Carry out troubleshooting
    

3. Carry out engine diagnosis
   • Use hand-held scanner (diagnose tools operation)
   • Carry out troubleshooting
   • Sample case study of engine problems
    

4. Study advance automotive technology
   • Understand ABS with EBD (construction & function)
   • Understand EPS (Electric power steering) construction
      & function
   • Understand CTV (Continuously Variable Transmission)
   • Understand V-TEC & I-VTEC system, construction & function
   • Understand SRS (Supplement Restraint System) construction
      & function
    

5. Perform automotive vehicle calculation
   • Practice calculation with international system (S.I.) units
   • Calculate displacement volume and compression ratio
   • Compute brake horsepower (BHP), indicate horsepower (HP)
      given torque/RPM
   • Plot and interpret engine performance with graphs
   • Relate engine speed, gear ratio and road speed
   • Determine effects of road holding and stability of the tire size
   • Perform temperature conversion
    

6. Study automotive body electrical
   • Understand multiplex and immobilize system, construction
      & system
   • Read multiplex and immobilize system wiring circuit
   • Perform multiplex and immobilize system troubleshooting
    

7. Study automotive and electronic fundamental
   • Understand the fundamental of electrical and electronic
   • Understand electronics symbol and wiring diagram
   • Understand construction and function of semiconductor
      component
   • Identity electronic sensors and devices function
   • Explain ECM and logic control
   • Perform troubleshooting on vehicle
    

8. Perform parts and warehouse management
   • Perform store administration
   • Carry out asset listing
   • Carry out inventory control
   • Perform parts identification and location
   • Receive and issue parts
   • Conduct stock audits
   • Carry out stock requisition and replacement
   • Implement computerized stock control system
    

9. Perform service receptionist duties
   • Understand job function
   • Carry out customer reception
   • Promote customer relation and management
   • Understand product knowledge
    

10. Perform service advisor duties
    • Prepare repair order
    • Follow working system
    • Follow dispatch and production procedure
    • Follow service delivery
    • Carry out post service follow up program
    • Use workshop manuals
    • Follow warranty claim procedure
     

11. Perform workshop management
    • Carry out quality control
    • Implement motor trade regulations
    • Implement 5-S concept
    • Apply 4M(Man, Machine, Material and Method) formula
    • Practice the KAIZEN procedures
    • Carry out asset disposal
    • Apply local language in management
     

12. Perform Car Sales Management
    • Identify vehicle model and its features
    • Prospecting technique
    • Handling sales technique through telephone, meeting
       and greeting customers. Qualify customer enquiries. Handling
       negative response and objections
    • Negotiating and completing sales and collection of down
       payment
    • Promotional campaign, referral, existing customer base,
       showroom visitors, keeping customer on new developments
    • Used car, inspection of exterior and interior road test, make,
       model, cooler, trim, mileage, service history, ownership
       registration and hire purchase
    • Prepare quotation, closing sales, deposit, delivery and finance
       and registration of vehicle